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RETURNS & REFUNDS


Here at Goodstock, we stand behind our products and choose partners who conduct themselves with the same honesty and integrity that we hold ourselves accountable to. This doesn’t mean we’re perfect, but just like Nolan, we set our bar high with everything we do. We promise to approach each unique customer service response in a timely fashion and with an open mind.


In-Store Policy

Fresh Meat Case Items and Pre-Packaged Chilled Items
We are confident in the quality of our fresh cut meat and other chilled products–so much so that we guarantee you’ll be satisfied with those purchases if handled and prepared properly to the directions provided. All of the perishable products we sell in-store are hand selected and prepared, to ensure the highest standards are met. Should any of our products not meet your expectations, please don’t hesitate to contact us within 7 days with your proof-of-purchase to exchange for a replacement item or in-store credit.

Custom Made Goods
All custom-made Goodstock branded goods (including grills, cutting boards, knives, and aprons) are final sale. These items are stocked by custom order and cannot be returned or exchanged.

Standard Returns and Exchanges of Non-Perishable Items
At this time, we do not offer refunds but will gladly exchange an item for a replacement or in-store credit within 14 days with proof-of-purchase. Items that cannot be returned for in-store credit are items that are damaged. 

Discount Code Returns
If you purchased any product with a discount code, we will gladly exchange or credit your item for the same or lesser value if they are returned within the parameters defined above.

In-Store Credit
In-store credit can be redeemed within 30 days of receiving the credit. Check your credit receipt, email or text for additional parameters and details for specific promotions and holidays.

 

Online Orders Policy

Returns
Due to our products being perishable we do not accept returns.  If you have an issue with your order please contact us at: wecare@goodstocktx.com

Shipping Issues
If incorrect items were shipped please contact us at wecare@goodstocktx.com within 7 days of arrival.

Product Quality Issues & Refunds

If you are not satisfied with the quality of the product upon arrival please contact us at wecare@goodstocktx.com within 7 days for a replacement or refund of the full purchase price.  If only a portion of the package was unsatisfactory, a partial refund or replacement may be issued.  All refunds will be credited back to the original payment method used at checkout.

Discount Code Refunds
If refunds are requested and a discount code was applied during initial payment, we will gladly credit your order for the same value if we are notified within 7 days of product delivery.  Please email us at: wecare@goodstocktx.com