FREQUENTLY ASKED QUESTIONS
If I have any questions, concerns or comments about my Goodstock product(s), is there someone that I can speak to?
Of course, we always encourage our customers to contact us during our hours of operation.
For Online questions please email us at firstname.lastname@example.org or call us Toll Free at (855) 521-4663 (GOOD) and one of our trusted Goodstock team members will be happy to assist you.
For Goodstock Butcher Shop questions please email us at email@example.com or call us at (512) 582-2333 (BEEF) and one of our Goodstock team members will be happy to assist you.
Where does your beef come from?
We work with several suppliers in the state of Texas. All of our beef comes from cattle that have been born, raised, and harvested in the USA. Each of our suppliers has been thoughtfully chosen and aligns with our values and ethics towards animal handling and care.
Are your animals humanely raised?
Animal welfare is extremely important to us. We believe it is our ethical responsibility to ensure that only ranchers and suppliers providing proper animal care are included in our program. We are the first beef company to invest and utilize the Temple Grandin Responsible Cattle Care Program, which is an innovative approach to animal welfare. This system focuses on measuring scientifically validated parameters for indications of proper animal handling and health. Animals are monitored on an ongoing basis to ensure the strict guidelines outlined by Dr. Temple Grandin are followed and implemented.
Is your beef sustainable?
Our suppliers support environmental sustainability efforts through an active membership in the Global Roundtable on Sustainable Beef, a multi-stakeholder organization working to continuously improve the beef industry. They are constantly working to conserve natural resources, improve water and energy efficiency, and reduce solid waste and reliance on fossil fuels.
Do you have grass-fed beef?
At this time, we do not carry 100% grass-fed beef. However, all of our beef is pasture raised. Later, other grains are introduced which finishes our beef to produce the marbling that gives its rich tenderness and flavor.
Are your photos of the actual food?
Yes, they are. At Goodstock we pride ourselves on offering our customers exactly what we advertise (sizes may very depending on the product(s) you choose.
Are the steaks aged?
Goodstock steaks are wet aged for a minimum of 14 days to ensure great flavor and superb tenderness.
What if my steaks are a brown color?
It is normal to notice that steaks and ground beef are a dark brown color when vacuum-packed. This means that the packaging has successfully removed all the air out of the package(s). Once the meat is thawed and re-exposed to air, the product will return to the perfect cherry red color they are known for.
Why are my steaks different thicknesses when I only ordered one size?
We cut steaks for the Goodstock program based on weight, so the thickness of each steak will likely vary.
If my steaks arrive partially thawed, are they still good?
Yes, as long as the product(s) are still cool to the touch you can either freeze for up to 6 months or refrigerate for up to 7 days.
Should I remove the packaging before cooking?
Yes, all Goodstock products are sealed for freshness in our vacuum-sealed packaging. Please make sure that all external packaging is removed before you start the cooking process.
If I cook a product, can I store the leftovers in the refrigerator?
Absolutely. If there are leftovers, we recommend you store them in an airtight container or wrap in aluminum foil and place in the refrigerator. We encourage that all leftovers be consumed no more than 3-4 days after the initial cooking.
How do I thaw my Goodstock steak items properly?
We advise you to take your Goodstock steak(s) out of the fridge and thaw in the refrigerator for at least 24 hours in the original packaging prior to cooking or grilling. Safely thawing steaks in its original packaging will allow the product to retain its natural juices to ensure peak flavor and tenderness when it is thawed and ready for grilling.
How long will my steaks last in the freezer?
Once you receive your package of Goodstock steaks we recommend if you are not planning on preparing your steak immediately it is best to store them in the freezer. We suggest storing for up to 6 months to ensure ideal tenderness and exceptional flavor.
Is it ok to refreeze the meat?
If you receive our Goodstock products and they are thawed, but still cool to the touch it is perfectly fine to re-freeze the steaks or ground beef. Our products are vacuum sealed to prevent freezer burn and ensure the flavors of our products aren’t affected.
Are my Goodstock products guaranteed?
At Goodstock we are confident you will enjoy our premium beef products and we are proud to put our guarantee behind every product we sell. If you are not completely satisfied with your purchase, let us know. Please email us at firstname.lastname@example.org or call us Toll Free at (855) 521-4663 (GOOD) and one of our trusted Goodstock team members will be happy to assist you.
Where do you deliver?
We ship everywhere in the contiguous United States. (States excluded are: Alaska, Hawaii, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam or Puerto Rico.)
How do you handle returns?
Because our products are perishable, we do not accept returns. If you experience a problem with your order please email us at email@example.com or call us Toll Free at (855) 521-4663(GOOD) and we will be happy to assist you.
When will my order ship?
We offer three shipping options: Standard Shipping, Rush Shipping and Saturday Delivery
For Standard Shipping, packages will arrive within 2 business days.
For Rush Shipping, packages will arrive within 1 business day.
For Saturday Delivery, packages must be ordered by 11:00 a.m. (CST) to be delivered by Saturday
For more details about shipping, please click the link here.
Can I purchase Goodstock products at a local store?
Goodstock is proud to have its first retail store in Texas, known as Goodstock by Nolan Ryan. We welcome and invite all our customers to visit us at: 3800 East Palm Valley Blvd., Suite 110, Round Rock, TX 78665.